Cancellation & Refund

At PUB24, we understand that circumstances may arise where clients need to cancel their engagement or request a refund for our social media marketing services. This Cancellation and Refund Policy outlines the procedures and guidelines regarding cancellations and refunds for services provided through our website or any other communication channels.

1. Cancellation Policy:

  • Clients may request to cancel their engagement with PUB24 at any time by providing written notice via email to [email protected]
  • Depending on the stage of service delivery and the terms outlined in the agreement, applicable cancellation fees may apply.

2. Refund Policy:

  • Refund requests will be considered on a case-by-case basis and will be subject to the terms and conditions agreed upon in the service agreement.
  • Refunds may be issued for unused portions of prepaid services or in situations where PUB24 is unable to fulfill its obligations as outlined in the agreement.

3. Eligibility for Refunds:

  • Refunds will not be issued for services that have already been provided or completed, unless otherwise agreed upon in writing.
  • In the event of dissatisfaction with our services, clients are encouraged to communicate their concerns with us directly to explore potential resolutions before requesting a refund.

4. Processing of Refunds:

  • Once a refund request has been approved, PUB24 will process the refund within a reasonable timeframe.
  • Refunds will be issued using the same method of payment originally used by the client unless otherwise agreed upon.

5. Non-Refundable Fees:

  • Certain fees, such as setup fees or administrative charges, may be non-refundable unless otherwise specified in the service agreement.

6. Contact Us:

  • If you have any questions, concerns, or requests regarding our Cancellation and Refund Policy, please don’t hesitate to contact us at [email protected]

By engaging with our services or using our website, you acknowledge and agree to adhere to the terms outlined in this Cancellation and Refund Policy.

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